strayer Bus335 quiz 9

Question 1

1. In ______________ a neutral person conducts formal hearing and issues a decision that is binding on the parties.

   Answer

   		mediation
   		arbitration
   		fact finding
   		peer review

4 points

Question 2

1. Which of the following is true regarding jobs in staffing?

   Answer

   		Entry into staffing jobs normally occurs at the generalist rank.
   		There is usually a fixed point of entry into staffing jobs.
   		Jobs in staffing are becoming increasingly customer focused and facilitative in nature.
   		Few are housed in the HR department.

4 points

Question 3

1. Which of the following best fits the description of a staffing flowchart?

   Answer

   		it shows the distance from staffing to strategic operational concerns
   		it depicts the actual flow of staffing activities from vacancy to hire
   		it provides evidence of how staffing measures increase performance directly
   		it is a physical model of staffing using flows to show movement

4 points

Question 4

1. Which of the following statements is not an important step in staffing process evaluations?

   Answer

   		Mapping out the intended process.
   		Identifying deviations from the intended process.
   		The norm is for organizations to conduct validation studies.
   		Correction actions should be planned to eliminate deviations.

4 points

Question 5

1. Increasingly, organizations are emphasizing __________ as a key indicator of staffing effectiveness because vacancies can mean loss of revenue.

   Answer

   		yield ratios
   		employee satisfaction surveys
   		staffing-to-employee ratios
   		time to fill

4 points

Question 6

1. One of the key customers of the staffing system is _________.

   Answer

   		the CEO
   		job applicants
   		society
   		the industry in which the company operates

4 points

Question 7

1. In a ________ analysis, the target employee population is split in half, and the new HR program is initiated with only one of these halves.

   Answer

   		longitudinal
   		split-sample
   		LISREL
   		factor

4 points

Question 8

1. Comparative staffing process data can be obtained from the _________.

   Answer

   		Society for Human Resource Management
   		HR Data Sources Corporation
   		Department of Labor
   		WorldatWork

4 points

Question 9

1. Which of the following functions are most likely to be outsourced?

   Answer

   		recruiting creative talent for an advertising agency
   		screening registered nurses for a long-term care facility
   		recruiting and selecting individuals for teams
   		providing employee orientation

4 points

Question 10

1. The four common types of staffing metrics evaluate _____.

   Answer

   		performance, process, quantity, and quality
   		rectification, justification, elaboration, and relation
   		cost, timeliness, outcomes, and reactions
   		speed, diligence, dedication, and perseverance

4 points

Question 11

1. What proportion of disputes that begin the EEOC mediation process are eventually resolved through mediation?

   Answer

   		fewer than 10%
   		more than 10%, but fewer than half
   		more than half
   		the EEOC has no mediation procedure

4 points

Question 12

1. Which of the following must report to the EEOC annually?

   Answer

   		all employers
   		private employers with over 100 employees (50 for federal contractors)
   		private employers with over 1000 employees (500 for federal contractors)
   		only organizations with federal contracts

4 points

Question 13

1. The contracting out of work to a vendor or third party administrator is called ____________.

   Answer

   		outsourcing
   		temping
   		contracting
   		boundary spanning

4 points

Question 14

1. What is the primary difference between mediation and arbitration?

   Answer

   		Arbitration is generally more time consuming than mediation
   		Arbitrators only consult with both sides, whereas mediators issue a binding decision
   		Mediation typically involves at least four parties
   		Mediators only consult with both sides, whereas arbitrators issue a binding decision

4 points

Question 15

1. In a ________ analysis, data from a long period of time is collected both before and after a staffing policy or procedure is implemented.

   Answer

   		longitudinal
   		split-sample
   		LISREL
   		factor