Learning
Activity 1 – Theme 1
What is the manager’s perspective of leadership? How does it
differ from the leader’s perspective? Managers focus on process,
procedure, and implementation of the organization’s purpose. A manager’s
perspective is about getting the job done and keeping stability. The
leader is about change and moving workers toward the organization’s
vision. The area of overlap comes in terms of the need to use “soft or
people skills” to get their job done. It can be said that the manager
motivates while the leader empowers.
In the following five quotes each leader is commenting on the
perspective of a manager in an organization as opposed to a leader.
Using the readings for the week, how should a manager approach his or her
job? What ideas should be their watch words? Think of things like setting
goals, making decisions, motivating employees and allocating resources. What
mindset should a good manager have to approach these tasks?
“Management is doing things right; leadership is doing the right things.”
“Leadership is working with goals and vision; management is working with
objectives.”
RusellHonore
“Management is nothing more than motivating other people.”
Learning
Activity 2 – Theme 2
The manager must be able to solve problems, communicate, and lead
teams toward the completion of a task. You are the manager of the
northern branch of the Laurel City bowling alleys. The owner, Jill Espy,
has 4 other bowling alleys around town. The average employee assigned to
the concession stand of all the Laurel City bowling alleys lasts 3 years.
However, in your branch, the average employee lasts only 8 months.
Jill is concerned about this huge discrepancy and wants to know your
ideas about the difference and what you can do to correct the problem.
Training new employees is costly to the company and this high turnover is
costing her money that could be better spent elsewhere.
You have talked with your current concession staff and have
learned that pay and scheduling may have some effect on the turnover rate.
However, one worker indicated that many of the workers do not
know how to handle difficult customers. It makes them not want to come to
work. Discuss how you would solve this problem. Consider motivation
techniques, mentoring or other ideas from the readings to effectuate a positive
change. Use the readings to support your reasoning.
Must be in APA style with in text and citations list.
At least 2 sources per theme.
Sources:
http://www.diffen.com/difference/Leadership_vs_Management
https://www.go2hr.ca/articles/understanding-differences-leadership-vs-management
http://www.marksanborn.com/blog/9-differences-between-managers-and-leaders/
http://guides.wsj.com/management/developing-a-leadership-style/what-is-the-difference-between-management-and-leadership/
http://kalyan-city.blogspot.com/2010/06/decision-making-process-in-management.html
https://www.mindtools.com/pages/article/newTED_00.htm
http://www.wsj.com/articles/SB10001424052970204908604574334450179298822
http://www.analytictech.com/mb021/motivation.htm
